Frequently asked questions

First, check your spam or promotions folder — confirmations sometimes land there. If it still hasn't arrived after a little while, email us at cs@elunorus.co with your name and the email you used, and we'll resend it.

As soon as your order ships, we'll email you a confirmation with tracking. You can also check anytime on our Order Tracking page, or from your account if you have one.

Yes — within 24 hours of placing it, before it enters production. Email cs@elunorus.co as soon as you can. After 24 hours your set is usually already being made, so we can no longer change or cancel it.

Every set is printed to order just for you, so we take about 2–3 business days to prepare it before it ships.

Total time = processing (2–3 business days) + shipping. Once dispatched, US orders arrive in about 5–8 business days and international orders in about 15–28 days. See our Shipping Information page for details.

Shipping is free on orders over $79. Below that, US rates are $4.95–$6.95 by order value, and international rates are $5.95–$7.95. The exact cost is always shown at checkout.

Yes! Please note that international orders may be subject to import duties, customs fees, or VAT on arrival — these are set by your country and are the recipient's responsibility.

So sorry about that! Email cs@elunorus.co within 30 days with your order number and we'll arrange a replacement or refund for the missing item.

If your tracking hasn't moved for more than 15 days (US) or 25 days (international), reach out and we'll help with a refund or replacement.

Our Size Guide has measurement tips plus a size chart for every style. If you're between sizes, we usually recommend sizing up for a relaxed, lounge-all-day fit.

Silky, lightweight satin that's smooth and cooling against the skin — light enough to sleep in, soft enough to stay in all day.

Machine wash cold on a gentle cycle, inside-out, with like colors. No bleach; tumble dry low or hang to dry. Washing inside-out helps keep the print vivid.

We photograph our sets as accurately as possible, but screens and lighting vary, so slight differences in color can happen.

Yes — our prints are original artwork, and we add new designs regularly, so there's always something new to find.

Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay, and Google Pay. See our Payment Methods & Tax page for full details.

Yes. Every payment is protected with SSL encryption and processed by PCI-DSS-compliant providers, and we never store your full card details. See Payment Methods & Tax.

Your card or PayPal is authorized for the order total at purchase, and charged when your order ships. You'll receive an email confirmation once your order is placed.

That's almost always a temporary pre-authorization hold, not an actual charge — often caused by a billing-address mismatch or your bank. Contact your card provider to release any pending holds.

Because every set is made to order, we don't offer general returns or exchanges. But if your item arrives damaged, defective, wrong, or missing, we'll happily replace it or refund you within 30 days. See Refunds & Replacements.

Yes — cancel within 24 hours (before production) for a full refund. Once your order has shipped, we're unable to cancel it.

Once approved, we process refunds in 3–5 days. After that, it takes about 5–10 days to appear on a card, or 3–5 days for PayPal, depending on your provider.

On the login page, click "Forgot password" and enter your email — we'll send you a link to reset it.

No — you're welcome to check out as a guest. Creating an account just makes reordering and tracking easier, and it'll soon let you join our upcoming Loyalty program for members-only perks and rewards.

Email us anytime at cs@elunorus.co — our team is available Monday to Friday and we'll get back to you as quickly as we can.