Payment
We accept major credit and debit cards (Visa, Mastercard, American Express), plus PayPal, Apple Pay, Google Pay and Shop Pay — whatever's easiest for you at checkout.
By placing an order, you confirm that you've read, understood, and accepted the policies on this page.
Cancel or change an order
Need to cancel, update your details, or swap an item? Contact our support team within 24 hours of placing your order and we'll do our best to help.
Refunds & replacements
Because every set is printed and made to order, we're unable to accept general returns or exchanges. But if something is genuinely wrong with your order, we'll happily send a free replacement or issue a refund.
Damaged or defective items
This applies for 30 days from delivery. Once 30 days have passed, we're unfortunately no longer able to offer a replacement or refund. We'll take care of it if your item is:
- Noticeably different from the preview shown to you
- Damaged in production or in transit
- The wrong item compared to what you ordered
- Missing from your order
We're not able to offer a refund or replacement for:
- Slight color or size differences from what you saw on screen — monitors and lighting vary
- The wrong size, print, or color selected at checkout — please review your order carefully before paying
- Wear, damage, or improper care after delivery
Refund timing
Once our team confirms your refund, it takes around 3–5 days to process. After that, the time for funds to appear depends on your provider:
| Refund method | Time after processing |
|---|---|
| Credit / debit card | 5–10 days |
| PayPal | 3–5 days |
Refunds to a pre-paid card depend on the card issuer and can take up to 30 days. If you haven't seen your refund yet, check your account first, then contact your card company or bank — there's often a processing window of about 5 business days. Still nothing? Email us at cs@elunorus.co and we'll look into it.
Shipping issues
If your tracking hasn't updated for more than 15 days (US orders) or 25 days (international orders), you're welcome to request a refund or a replacement.
Before you return anything
Please don't send an item back without approval from our team first. Every set is custom-printed for you, so returned parcels can't be restocked — they're donated to charity or responsibly disposed of, and in that case we're unable to issue a refund or replacement.
If you'd like to request a refund or replacement, just reach out and we'll guide you through it.
Still need help?
Our team is happy to sort out anything that isn't quite right. Reach out and we'll take care of you.